Privacy Policy

Effective Date: January 1, 2025

At Torrent Water Systems Inc., we are committed to protecting your privacy and ensuring transparency in how we handle your data. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when using our website, applications, and Torrent hardware.

1. Information We Collect

We do not collect, store, or analyze personally identifiable information unless it is explicitly provided by you, the user. This information is only used for:

  • Contacting you regarding our products or services

  • Providing technical support

  • Troubleshooting or maintaining your Torrent hardware

We may collect non-personally identifiable information related to the performance of your Torrent equipment to improve diagnostics and service support.

2. Use of Information

Information you provide to us may be used for the following purposes:

  • Responding to customer inquiries

  • Assisting with the setup, maintenance, or repair of your Torrent hardware

  • Providing relevant updates about our products or services

  • Supporting warranty claims or product registration

3. Sharing of Information

Torrent Water Systems Inc. may share limited user-provided or performance-related data with approved dealers and service providers. This is solely for the purpose of assisting with the troubleshooting, maintenance, or repair of your Torrent hardware.

We do not sell, rent, or otherwise distribute your personal information to third parties for marketing purposes.

4. Data Retention

We retain hardware performance data for the life of the equipment to assist with ongoing and future maintenance and troubleshooting. This data is retained solely to provide context for servicing your hardware, to speed up diagnostics, and to deliver more efficient assistance.

Personal information you provide (such as contact details) will only be retained as long as necessary to fulfill the purpose for which it was collected or to comply with legal obligations.

5. Cookies and Analytics

Our website may use cookies or analytics tools to collect anonymous usage statistics. This information is used solely to improve our website experience and does not personally identify you.

You may choose to disable cookies in your browser settings.

6. Security

We implement industry-standard security measures to protect your data. While no system is entirely immune from risk, we take reasonable steps to safeguard your information from unauthorized access, misuse, or disclosure.

7. Your Rights

You have the right to:

  • Access the personal data you have provided to us

  • Request corrections to your personal information

  • Withdraw your consent at any time (subject to limitations required for support or warranty)

To make a request, please contact us using the email provided below.

8. Children’s Privacy

Our services are not directed at individuals under the age of 13, and we do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted to this page with the revised effective date. Continued use of our website or products indicates your acceptance of these updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

📧 Email: info@torrentwater.com
🌐 Website: www.torrentwater.com